Shipping costs:

• For orders with a value up to CHF 100.-, the shipping cost is CHF 9.-.
• For orders over CHF 100.-, shipping is free.

Delivery:

• Orders placed before 13:00 will be delivered on the next business day.
• For orders placed after 13:00, the delivery time is 2 business days.

Where is my package?

Once your package has left our warehouse and is on its way to you, we'll send you a shipping confirmation email.

This email will contain all the important delivery information, as well as a direct tracking link. You can use this link to check your package's current location and its estimated delivery date at any time.

You can return or exchange your namuk products within 30 days of purchase through our returns portal.

You can exchange items for the same model in a different size or color, if available.

namuk does not cover the cost of return shipping. However, you can obtain a discounted return label for Swiss Post through our returns portal.

How It Works: Returns and Exchanges

1. Submit your exchange or return request here.
   All you need is your order number and email address.
   You’ll find both in your order confirmation.
   
   
2. Select the items you want to return. Choose whether you’d prefer an exchange or a refund of the purchase price. Items purchased more than 30 days ago cannot be selected.
   
   
3. As soon as we receive your return request, you’ll get a prepaid return label for Swiss Post. You can download and print it. Use it to send your package.
   
   
4. Place the items you’re returning in the reusable shipping box. Include the packing slip for your return with the package. Drop off the package at the nearest Swiss Post drop-off location. We’ll process your return as soon as our warehouse team receives and inspects your items.
   
   
5. Once we’ve received your return, we’ll refund the purchase price to your original payment method. For exchanges, we’ll ship your new item within 1–2 business days after processing the return.

Didn’t buy it directly from namuk?

If you didn’t purchase your item directly from namuk, you unfortunately cannot return or exchange it through our website. Please contact the retailer where you purchased the item for exchanges or returns.

Important return guidelines:

• The item must have been worn only for testing purposes (no significant wear and tear).
• Shoes must always be returned in their original packaging. Please do not attach any tape to the shoe box.
• We would appreciate it if the product tags and labels are still attached to the item.

Did one of your beloved namuk pieces take a beating during your last big outdoor adventure? Help is on the way! We offer a repair service in collaboration with Transa.

Register your repair online using our repair form, and our customer care team will get back to you as soon as possible.

Price list