Shipping policy

 

Our packages are all dispatched by the Swiss Post (PostPac Priority). Orders placed before 13:00 will be delivered the next working day (except Monday). For orders placed after 13:00, the delivery time is two working days. The shipping costs must be paid by the customer.

Please refer to the following list for the shipping conditions (excl. VAT or sales tax.):

To Switzerland and Liechtenstein:

  • For orders with a value up to CHF 100.-: shipping costs CHF 9.-
  • For orders with a value above CHF 100.-: free shipping

 

Returns & Exchanges

You can return or exchange your namuk products within 30 days of purchase through our returns portal.

You can exchange items for the same model in a different size or color. In case of an exchange, we'll take care of the shipping costs.

For returns, namuk does not cover the cost of return shipping. However, you can obtain a discounted return label for Swiss Post through our returns portal.

 

How It Works:

  1. Submit your exchange or return request here.
    All you need is your order number and email address. You’ll find both in your order confirmation.

  2. Select the items you want to return. Choose whether you’d prefer an exchange or a refund of the purchase price. Items purchased more than 30 days ago cannot be selected.

  3. As soon as we receive your return request, you’ll get a prepaid return label for Swiss Post. You can download and print it. Use it to send your package.

  4. Place the items you’re returning in the reusable shipping box. Include the packing slip for your return with the package. Drop off the package at the nearest Swiss Post drop-off location. We’ll process your return as soon as our warehouse team receives and inspects your items.

  5. Once we’ve received your return, we’ll refund the purchase price to your original payment method. For exchanges, we’ll ship your new item within 1–2 business days after processing the return.

 

Didn’t buy it directly from namuk?

If you didn’t purchase your item directly from namuk, you unfortunately cannot return or exchange it through our website. Please contact the retailer where you purchased the item for exchanges or returns.

 

Important return guidelines:

  • The item must have been worn only for testing purposes (no significant wear and tear).

  • Shoes must always be returned in their original packaging. Please do not attach any tape to the shoe box.

  • We would appreciate it if the product tags and labels are still attached to the item.