Form: Repair & Warranty

With our products, even the littlest ones are armed for their biggest adventures. We manufacture all our products with great care and the highest quality standards. That’s why we offer a limited warranty on all our products for the duration of the normal product life span, as defined by namuk.  

Nonetheless, great explorers sometimes stumble upon unexpected stones on a path, nasty tree branches, fire-breathing dragons or sneaky wire fences, which can lead to little mishaps.

Because we believe that our products should last as long as possible and always deserve a second chance, we offer the option to repair damages that aren’t covered under the warranty (damage from normal wear and tear, incorrect usage or negligence) for a pre-agreed price.

Did a favorite namuk item of clothing come back from the last great adventure outdoors a little worse for the wear? Never fear – namuk to the rescue! Below you will find an overview of repairs that we can offer through our tailor service. The prices shown are for reference - but please note that they can vary depending on the complexity of the repair.

Type of Repair Cost in CHF incl. VAT

• Replace zipper: Zipper length * 1.30
• Replace zipper slider: 18.-
• Replace zipper box: 45.-
• Sew a cut / tear (simple material such as outdoor pants): 15.-
• Sew a cut / tear (double-layered material such as ski pants): 22.-
• Sew on a patch: 14.-
• Full replacement of snow gaiters in ski pants: 50.-
• Replace elastic only in snow gaiters in ski pants: 28.-
• Replace / reposition elastic (various items): 22.-

As long as the repair is covered by the warranty, we will assume the costs of postage. For repairs that are not covered by the warranty, the customer bears postage costs.

• Damage, cuts or tears resulting from accidents, improper handling or negligence
• Breakage / damage to a zipper box/slider or zipper teeth breaking apart
• Cosmetic damages / normal signs of wear and tear
• Products acquired through an auction platform (such as Ricardo, Tutti, eBay, etc.)
• Damages that occur due to failure to comply with care instructions or laundering (fading of colors / pilling of wool)

Defects in the material or flaws resulting from manufacturing

We're happy to see you're interested in our repair service.

Please fill out the repair form on our website. After you've submitted your details, we'll gladly send you all the necessary information for shipping your product.

For all our repairs, we've partnered for years with our repair and outdoor expert, Transa. Thanks to their workshop in Zurich Altstetten, Transa can fix all kinds of defects and offer a complete in-house service.

Please fill out this online form. We'll be in touch once we've received your information.

With our products, even the littlest ones are armed for their biggest adventures. We manufacture all our products with great care and the highest quality standards. That’s why we offer a limited warranty on all our products for the duration of the normal product life span, as defined by namuk.  

Nonetheless, great explorers sometimes stumble upon unexpected stones on a path, nasty tree branches, fire-breathing dragons or sneaky wire fences, which can lead to little mishaps.

Because we believe that our products should last as long as possible and always deserve a second chance, we offer the option to repair damages that aren’t covered under the warranty (damage from normal wear and tear, incorrect usage or negligence) for a pre-agreed price.

Did a favorite namuk item of clothing come back from the last great adventure outdoors a little worse for the wear? Never fear – namuk to the rescue! Below you will find an overview of repairs that we can offer through our tailor service. The prices shown are for reference - but please note that they can vary depending on the complexity of the repair.

Type of Repair Cost in CHF incl. VAT

• Replace zipper: Zipper length * 1.30
• Replace zipper slider: 18.-
• Replace zipper box: 45.-
• Sew a cut / tear (simple material such as outdoor pants): 15.-
• Sew a cut / tear (double-layered material such as ski pants): 22.-
• Sew on a patch: 14.-
• Full replacement of snow gaiters in ski pants: 50.-
• Replace elastic only in snow gaiters in ski pants: 28.-
• Replace / reposition elastic (various items): 22.-

As long as the repair is covered by the warranty, we will assume the costs of postage. For repairs that are not covered by the warranty, the customer bears postage costs.

• Damage, cuts or tears resulting from accidents, improper handling or negligence
• Breakage / damage to a zipper box/slider or zipper teeth breaking apart
• Cosmetic damages / normal signs of wear and tear
• Products acquired through an auction platform (such as Ricardo, Tutti, eBay, etc.)
• Damages that occur due to failure to comply with care instructions or laundering (fading of colors / pilling of wool)

Defects in the material or flaws resulting from manufacturing

We're happy to see you're interested in our repair service.

Please fill out the repair form on our website. After you've submitted your details, we'll gladly send you all the necessary information for shipping your product.

For all our repairs, we've partnered for years with our repair and outdoor expert, Transa. Thanks to their workshop in Zurich Altstetten, Transa can fix all kinds of defects and offer a complete in-house service.

Please fill out this online form. We'll be in touch once we've received your information.

With our products, even the littlest ones are armed for their biggest adventures. We manufacture all our products with great care and the highest quality standards. That’s why we offer a limited warranty on all our products for the duration of the normal product life span, as defined by namuk.  

Nonetheless, great explorers sometimes stumble upon unexpected stones on a path, nasty tree branches, fire-breathing dragons or sneaky wire fences, which can lead to little mishaps.

Because we believe that our products should last as long as possible and always deserve a second chance, we offer the option to repair damages that aren’t covered under the warranty (damage from normal wear and tear, incorrect usage or negligence) for a pre-agreed price.

Did a favorite namuk item of clothing come back from the last great adventure outdoors a little worse for the wear? Never fear – namuk to the rescue! Below you will find an overview of repairs that we can offer through our tailor service. The prices shown are for reference - but please note that they can vary depending on the complexity of the repair.

Type of Repair Cost in CHF incl. VAT

• Replace zipper: Zipper length * 1.30
• Replace zipper slider: 18.-
• Replace zipper box: 45.-
• Sew a cut / tear (simple material such as outdoor pants): 15.-
• Sew a cut / tear (double-layered material such as ski pants): 22.-
• Sew on a patch: 14.-
• Full replacement of snow gaiters in ski pants: 50.-
• Replace elastic only in snow gaiters in ski pants: 28.-
• Replace / reposition elastic (various items): 22.-

As long as the repair is covered by the warranty, we will assume the costs of postage. For repairs that are not covered by the warranty, the customer bears postage costs.

• Damage, cuts or tears resulting from accidents, improper handling or negligence
• Breakage / damage to a zipper box/slider or zipper teeth breaking apart
• Cosmetic damages / normal signs of wear and tear
• Products acquired through an auction platform (such as Ricardo, Tutti, eBay, etc.)
• Damages that occur due to failure to comply with care instructions or laundering (fading of colors / pilling of wool)

Defects in the material or flaws resulting from manufacturing

We're happy to see you're interested in our repair service.

Please fill out the repair form on our website. After you've submitted your details, we'll gladly send you all the necessary information for shipping your product.

For all our repairs, we've partnered for years with our repair and outdoor expert, Transa. Thanks to their workshop in Zurich Altstetten, Transa can fix all kinds of defects and offer a complete in-house service.

Please fill out this online form. We'll be in touch once we've received your information.